RMG -RCM Estate Management

Royal Clarence Yard & Marina Estate/Property Management - Residential Management Group (RMG)

Contact Information

For queries or problems with communal areas or service charges:

Tel: 023 8021 0040 (24hr)

WhatsApp: 07966167590
RMGLivingChat (24 Hours): www.rmgliving.co.uk

Appointments with the RCY Property Manager: available on Wednesdays 2-4pm. Please book in advance by e-mail to royalclarence@rmguk.com.

Property Manager

Sarah Jones (Property Manager)

Janine Ward (Assistant Property Manager)

Tel: 023 8022 6686 (office hours)

Mark Beeston (Caretaker)

Unit 12 North Meadow.

RMG Gosport Office

Unit 5

Salt Meat Lane

Gosport

PO12 1GS

Please note that this office and staff serves RMG sites across the South and is not open to visitors.

Wyatt Court & Cooperage Apts

These blocks are managed by Hyde Housing Association. Queries/problems can be reported to them direct by e-mail: Customerservices@hyde-housing.co.uk, by telephone to their customer service line (0800 3 282 282). Or e-mail RMG.

Berkeley Homes appointed RMG as Estate and Property Managers for RCY on 29 May 2017.

RMG is responsible for:

The management of the Estate and for most of the residential blocks.
Establishing the budgets to manage the estate & publishing the accounts.
Collecting the service charges and water charges on behalf of the landlord, Berkeley Homes (Southern) Ltd.

Contacting RMG in an emergency

In an emergency (possible threat to life or significant damage to the property) , residents should contact RMG living on 023 8021 0040. Out of hours staff cover on this number is reduced but the call will be answered. The call centre staff will ask questions about the issue (they are not necessarily familiar with our site) and once they have established that the request for help is urgent, they will contact the property manager for approval to call for a contractor to attend the site. The call handler will then contact the resident to confirm what action is being taken to rectify the problem. In the event of a fire alarm the resident should call 999 and ask for the fire brigade.

Querying your bill and/or accounts

Any queries about your service charges should be addressed to RMG. Quote the account and invoice number and give your full address at RCM.

Meetings with RMG

The Residents Association Committee meets RMG most months to discuss various topics relating to the management and maintenance of the Estate and buildings. Key points from the meetings and other information are available to RCMRA Members in the "Members" area of this website.

The Residents Association can only deal with issues which are common to everyone (or a number of leaseholders). We cannot act on behalf of individuals in the first instance. However, If you want to keep the Committee or your block rep in the loop, feel free to contact us via the "Contact" page on this website.